Refugee Resettlement

Welcome To Our Reception & Placement Services For Newly Arrived Refugees

The Refugee Resettlement department, also known as Reception and Placement is the core of our work and fully represents our mission and values. Dedicated case management service has been provided to Refugees since 1981. The Refugee Resettlement department has transformed Utica and has built a community with many cultures. Dedicated staff work with community partners in healthcare, social services, and education to provide the necessary services to newly arrived refugees and their families.

Attention Landlords. MVRCR has an immediate need for apartments. Read the NEWS article and fill out the MVRCR Rental Listing Form today!

Refugee Resettlement Programs and Services include:

Reception and Placement

  • Pre-Arrival Arrangements
    • Securing Housing
    • Furnishing Housing
    • Opening Case Files
    • Communicating with Anchor Relatives
    • Food
    • Clothing
  • Welcome at the Airport & Transportation to Utica
  • Initial Orientation

Case Management

  • Provided intensively for the first 30 days and can be extended up to 90 days after arrival should more than 30 days be required to complete the Reception & Placement requirements.
    • Additional support continues to be provided for special medical cases
    • Following initial resettlement additional support is provided by other MVRCR programs, volunteers, and Adult Learning Center teachers.
  • Refugee Health Assessment and Special Medical Condition Assessment
  • Referrals, Case Planning and Coordination for:
    • Public Assistance
    • Primary Care
    • Mental Health (as needed)
    • School Registration
    • Adult Education
    • Employment
  • Crisis Support
  • Monitoring (follow-up home visits)

Cultural Orientation

  • Information sessions with specific activities to help newcomers develop skills and knowledge about the US and the Utica Community
  • Supported by the LIRS Refugee Americorps Program
  • Topics include but not limited to:
    • Role of the Resettlement Agency
    • Refugee Status
    • English
    • Public Assistance
    • U.S. Laws
    • Your New Community
    • Employment
    • Health
    • Budgeting and Personal Finance
    • Housing
    • Hygiene
    • Safety
    • Cultural Adjustment
    • Education
    • Transportation

Secondary Migration

  • Secondary Migrants are refugees resettled by one of the more than 400 resettlement organizations nationally (not MVRCR) and move to Utica, NY after arriving in the U.S.
  • Individuals are encouraged to come to the Refugee Center.
  • Secondary migrants are NOT eligible for reception and placement or case management services.
  • Secondary migrants ARE eligible for employment services, English language classes, immigration and citizenship services and other community programs.

For more information about arrivals and the history of Refugee Resettlement visit “History” and “Populations”.

If you are interested in volunteering with our Refugee Resettlement department visit the “Get Involved” tab.

For questions or concerns related to the Resettlement Department please contact the Director Dzevad Racic at (315) 738 – 1083 Ext. 118 or email